At Health U Australia, we are committed to delivering high-quality NDIS supports that respect your rights, dignity and individual goals. Your feedback — whether a compliment, concern or complaint — is essential to helping us continuously improve.
As a registered NDIS provider, we operate under the NDIS Practice Standards and the NDIS Code of Conduct, which require us to have a transparent, accessible and fair complaints management process. We take every piece of feedback seriously and are committed to resolving concerns promptly and fairly.
Making a complaint will never affect the supports you receive. You will not be disadvantaged in any way for raising a concern.
Prefer to speak with someone directly? Our team is here to help.
Let us know when a team member or service has made a positive difference. We share all compliments with our staff to recognise great work.
Tell us if something has gone wrong, you're unhappy with our service, or feel your rights have not been respected. All complaints are taken seriously.
Share ideas on how we can improve our services, processes or communication. Your insights help us deliver better support for all participants.
Any other feedback about your experience — your support plan, communication, scheduling or anything else — is welcome and valued.
Under the NDIS Practice Standards and the Australian Charter of Healthcare Rights, you have the right to:
We encourage you to speak directly with your support worker, coordinator or our office. Many issues can be resolved quickly through open conversation.
Use the feedback form below to submit your complaint in writing. We will acknowledge receipt within 2 business days and work to resolve it within 30 days.
A dedicated team member will review your complaint, speak with relevant staff, gather information and keep you informed throughout the process.
We will provide a written outcome, explain any actions taken, and follow up to ensure you are satisfied with the resolution.
Complete the secure form below — it takes less than 5 minutes.